Terms & Returns Policy

Our products are lovingly handmade in small batches for freshness and each product is carefully checked before dispatch. However, occasionally the product may arrive not as expected. Due to the natural contents there may be slight variance between product batches in regard to colour/ smell/ consistency. These products are made from 100% organic botanical ingredients, so are temperature sensitive

 

Providing the products are stored in a cool, dark place, the products should remain in perfect condition for many weeks. However, if it is very cold the balms may become harder (in which case you will need to work the product between your fingers to help application). In hot temperatures, or if the product is accidentally left in direct sunlight, the product may feel softer or may even melt (in which case just place the product in the fridge or freezer for a while to solidify.) These products are 100% organic and due to the natural contents the product consistency can change over time if surrounding temperatures fluctuate.

 

In the unlikely event that your product has arrived broken during the transit process, we will be happy to replace/ refund. 

 

Returns:

 

We want you to love our products. We offer a no quibble refund / exchange providing product is returned (at buyer's cost) within 7 days after it has been dispatched and delivered. Buyer to obtain proof of postage for returns. (Buyer will be refunded for return postage if product faulty e.g arrived damaged). Please email info@sheanaturalskincare.co.uk in the unlikely event of requiring to initiate the return process. Please see Store Policies page for full details.

 

 

Shipping : UK only via Royal Mail 2nd class tracked £3.95 (Full sized products). Over £40 free UK postage. 5ml sample pot £0.99 Royal Mail signed for.

Complaints: In the unlikely event of a complaint, please email the Customer Care Team at info@sheanaturalskincare.co.uk who will be happy to help.

Order Cancellations: If you place an order and later change your mind, there is 24 hours to cancel the order by notifying the team at info@sheanaturalskincare.co.uk , after that point it is not possible to cancel the order because frequently the products are made to order.

Privacy Policy: We do not share your information with anyone else and will only use the information submitted when placing an order to send you updates relevant to your order. If you sign up for our marketing emails we may occasionally send you information regarding new product launches / special offers. We do not store payment information, payment is made securely through PAYPAL / STRIPE.

Company Information:

House Of Shea and Hurray For Shea are trade marks of Shea Natural Skincare Ltd, Address: 'Farmview', 5 Little Onn Road, Church Eaton, Stafford, Staffordshire, ST20 0AY. Email: info@sheanaturalskincare.co.uk

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