Terms & Returns Policy
Our products are lovingly handmade in small batches for freshness and each product is carefully checked before dispatch. However, occasionally the product may arrive not as expected. Due to the natural contents there may be slight variance between product batches in regard to colour/ smell/ consistency. This is because these products are made from 100% organic botanical ingredients and are temperature sensitive.
Providing the products are stored in a cool, dark place, the products should remain in perfect condition for many weeks. However, if it is very cold the balms may become harder (in which case you will need to work the product between your fingers to help application). In hot temperatures, or if the product is accidentally left in direct sunlight, the product may feel softer or may even melt (in which case just place the product in the fridge or freezer for a while to solidify.)
In the unlikely event that your product has arrived broken during the transit process, we will be happy to replace/ refund.
Returns:
We want you to love our products. We offer a no quibble refund / exchange providing product is returned (at buyer's cost) within 7 days after it has been delivered. Buyer to obtain proof of postage for returns. (Buyer will only be refunded for return postage if product faulty e.g arrived damaged). 14 days to return unopened & unused products. Please email info@sheanaturalskincare.co.uk in the unlikely event of requiring to initiate the return process. Refunds may take up to 7 days after product has been returned.
Shipping : U.K only via Royal Mail 2nd class signed for £3.95 (Full sized products). Over £30 free UK postage. As these are handmade, 100% organic skincare products, they are made in small batches or are often made to order to ensure freshness of product. Therefore, dependant on stock levels / availability of materials, please allow 3-5 working days for product dispatch and then allow for Royal Mail 2nd class signed for delivery which can take a further 2-5 working days (longer during peak times). Local collection / delivery can be arranged by special request.
Complaints: In the unlikely event of a complaint, please email the Customer Care Team at info@sheanaturalskincare.co.uk who will be happy to help and advise accordingly.
Please note, all of our handcrafted product formulations have been approved by a Chemist for safe manufacture and distribution in accordance with U.K cosmetics regulations. The Company (Shea Natural Skincare Ltd), accepts no responsibility in the event that The Customer fails to follow the advised product usage directions as detailed on the product packaging, product leaflet and relevant product pages online, e.g. we strongly recommend that customers conduct a Patch Test before use, especially if sensitive skin and to discontinue use if irritation occurs.
Order Cancellations: If you place an order and later change your mind, there is 24 hours to cancel the order by notifying the team at info@sheanaturalskincare.co.uk , after that point it is not possible to cancel the order because frequently the products are made to order.
Privacy Policy: We do not share your information with anyone else and will only use the information submitted when placing an order to send you updates relevant to your order. If you sign up for our marketing emails we may occasionally send you information regarding new product launches / special offers. We do not store payment information, payment is made securely through PAYPAL / STRIPE.
Company Information:
House Of Shea and Hurray For Shea are trade names of Shea Natural Skincare Ltd, Address: 'Farmview', 5 Little Onn Road, Church Eaton, Stafford, Staffordshire, ST20 0AY. Email: info@sheanaturalskincare.co.uk